After successfully selling our home last summer we were faced with a temporary move while I built our new home. Like most, I googled storage pods as we were going to need to store a good portion of our belongings. I reached out to several different companies and selected Bins for our storage needs for two reasons, reasonable pricing and Greg Tuel.
While price is important, customer service is something I value above all else. I immediately felt comfortable with Greg. He took the time to explain the process and was open and accommodating to all my concerns. I immediately knew my search was over.
I can say in hindsight, I was absolutely correct in my hunch. Greg did everything he said he would and when we realized we underestimated our needs and required an additional unit, on virtually no notice Greg made it happen and got an additional unit out almost immediately.
When it was time to move to the new home, Greg coordinated with the movers and handled the logistics to bring both units back the same day, on time and as promised.
One thing I’ve learned through my years in business is that…service matters. Customer service is a lost art in the sales/service industry. Given our current economy, that’s the one thing you would think companies would try to get right in order to differentiate themselves from their competitors. Instead, service is at an all-time low in America to the point that when you receive “good” service it stands out. The few times when you’re lucky enough to receive “outstanding” service you really feel and appreciate it. Greg’s attention to detail and his follow-up have been impeccable.
As a homebuilder in Central Ohio, I will certainly continue to recommend Bins and Greg to all our customers.
Dave Brown, President Regent Homes www.regent-homes.com